Adidas Soccer Cleats Return Policy & Warranty (2025 Guide)

Last Updated on: 13th September 2025, 06:55 pm

Adidas is confident in the quality of its shoes and offers a return policy and warranty program for its soccer cleats. If your shoes do not fit or make you uncomfortable, or if you notice any signs of manufacturing errors, Adidas offers an opportunity to exchange or return your cleats within a specified period. This is all you need to know about returning, exchanging, or filing a warranty claim on the Adidas soccer cleats in 2025.

Returning Used Cleats

Adidas will permit the returns of worn cleats within the warranty period when they cause blisters, pain, or any other problems during play. e.g., when your shoes fail to support you during sharp turns or quick movements, you can exchange them in a six-month time frame.

In case the problem is connected to fit, here is information on how to stretch soccer cleats safely. Nevertheless, where the uncomfortable situation continues, a change-back or trade-off would usually be more preferable.

Adidas Soccer Cleat Lifespan

Most soccer cleats require replacement after 6 to 12 months, depending on how you use them.  It may not even reach half a year if used for rainy or muddy games or if you use the same cleats for practices and matches.

Nike vs Adidas Soccer Cleats Return Policy (2025 Comparison)

Nike or Adidas are the two brands that soccer players always ask themselves which product provides the best returns. The policies of both brands are good; however, they operate somewhat differently:

• Windows of returning: Nike has a strict 60-day money-back policy, and at Adidas, it can take up to 6 months to return a product, but this is primarily used for defective and warranty claims.
• Worn cleat returns: Nike allows you to send them back within 30 days in case they are not performing or are uncomfortable. Adidas will only accept used cleats with a manufacturing defect.
• Exchange policy: Nike is more flexible, where a customer can make several exchanges within the return period. Adidas also allows a single exchange transaction on one purchase.
• Warranty: Adidas has a 6-month warranty on footwear, whereas Nike is more down-to-earth with a shorter warranty with more options.

Exchanging Cleats Twice

Restriction:

You can only return them once. If you no longer want the original item you returned after the first time, you can always select a different product.  However, the items created especially for you, which are not mass-produced, cannot be exchanged.

Adidas Return Process

Tag Removal

Returning any product should be done without removing any tags or labels on that product. Otherwise, the return may not be accepted.

By Post

They can be returned by post. It is important that you return the item in the condition you received it and in its original packaging. For further information regarding returns, please go to the Adidas return page.

At a Store

If the item was bought in an Adidas outlet, do not worry: you can return it to the outlet by taking the product together with the card number.

Note: You should also know that Adidas does not accept returns on products bought from other stores. This means that you have to take them back to the store where you bought them.

Filing an Adidas Warranty Claim

Gather Your Receipt

You should ensure you make a photocopy of the itemized receipt from an authorized dealer.

Document the Defect

A photocopy of the defective article must contain clear pictures of the defect, the production date in mm/yy format, and the article number, which is a six-digit code placed on the article tag.

Other Adidas Customers

Contact the Adidas support service department for footwear or apparel issues at 1-800-982-9337.

Visit Adidas.com to fill out a warranty claim via advice via chat or a bot.

Support Hours

They are open from 5:00 AM PST to 8:00 PM PST, Monday through Saturday.

FAQs:

How do I return an Adidas store purchase?

Bring cleats, the packaging (where feasible), and your receipt or payment card to any of the Adidas stores. Purchases should be returned to Adidas, whether bought in-store and not to third-party stores.

What about defective or flawed items?

In case your cleats are faulty within the warranty time frame, please provide a claim with your receipt and photos of the fault. Adidas can either recall the product or give a refund.

How long does an Adidas refund take?

Refunds will take 5-14 business days after Adidas checks your return. The money is returned to the money that you paid.

How do I return an online Adidas order?

You log in to your account with Adidas, choose the order, print the prepaid label of the return, and send the cleats back in the original state with the labels on them.